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Terms and Conditions

Sales and delivery

The booking confirmation is always sent to the email address provided.  If you do not receive the confirmation email, please first check your spam filter. If you still can't find the confirmation email, please get in touch with us as soon as possible on: welcome@oktromso.no

The booking is confirmed as soon as you have received the confirmation email, so we therefore strongly ask you to check that the booking is correct (date, number of guests, activity etc).

Prices

VAT

All prices on OK TROMSØ are stated in NOK and include VAT. Exceptions are experiences that, based on their content and nature, are exempt from VAT, cf. the rules of the VAT Act.

Experience gift card

Our gift card is a gift card for a specified amount that can be used as a means of payment.

Our gift cards cannot be combined and must therefore be used individually.

Errors

We take reservations for price and typographical errors on our website, social media, newsletters and other email communications, and reserve the right to cancel the order if it is a significant and/or obvious error.

Cancellation policy

  • For 48 hours or less prior to departure: No refund
  • For more than 48 hours prior to departure: Full refund
  • If you can't make the tour less than 48 hours prior to departure, please let us know and we will try and find another solution.

On the day: If something unforeseen has occurred immediately before or on the day of the experience (e.g. illness), please contact us so we know that you will not participate anyway. You will find the contact details in your booking confirmation. Alternatively, you are generally welcome to give your ticket to another party.

Security

Through our software supplier Holdbar, we use SSL, which means that your credit card information is processed encrypted.

If you pay by credit card, you are protected against misuse because you can reject a payment through your bank. In addition, you have no deductible in the event that the credit card is misused in an online store that uses SSL. OK TROMSØ uses SSL, which means that your credit card information is processed encrypted.

Liability & Insurance

OK Tromsø 's company insurance is through If Insurance company for guests and product. We strongly recommend all guests to have their own travel insurance.

Requirements upon arrival at the experience

Please arrive at least 10 minutes before the start time of the activity. When arriving at the activity, you must be able to document your booking via your ticket or booking confirmation.

Personal information

  • We register your personal information for the purpose of being able to deliver the booked experience for you.
  • The personal information is registered with OK TROMSØ and stored for five years, after which the information is deleted.

When you purchase an experience on OK TROMSØ, we need the following information:

  • Name.
  • Address.
  • Email address.
  • Phone number.

We register your personal information for the purpose of being able to deliver the item to you. We ask for your phone number to be able to provide you with good service if something unforeseen happens when delivering your order confirmation, when sending the gift box or on the day of your experience.

The personal information is registered with OK TROMSØ and stored for five years, after which the information is deleted. If you have used your experience in the meantime, we will delete most of your information 30 days after the experience or redemption of your experience certificate from the experience manager. We must continue to store your name and address for five years according to the Danish Accounting Act. When personal information is collected via our website, we ensure that it always happens with your express consent, so that you are informed about what information is collected and why.

We do not store and transmit customer information encrypted. Information provided to OK TROMSØ is not disclosed or sold, and we do not register any sensitive personal information. As a registered customer of OK TROMSØ, you always have the right to object to the registration, and you have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this regard should be directed to OK TROMSØ via e-mail.

Your rights

In connection with purchases, identity and transaction information is stored in accordance with the legislation in force at any time.

If your information is incorrect, incomplete or irrelevant, you have the right to have it corrected or deleted.

Cookies

OK TROMSØ uses cookies to optimize the website and make your visit easy. You can delete cookies from your computer at any time.

Log statistics

OK TROMSØ uses log statistics, which collects information that can provide a picture of how many visitors we have, where they come from, and where on the website they leave. The log statistics are only used for the purpose of optimizing OK TROMSØ